There is no phone line and no chat widget, because there is no support floor. There is one person. What that buys you is that your message is read by someone who can actually fix the thing.
How to reach us
- The contact form is the fastest route, because it attaches the page you were on and your account automatically.
- Email vilius@belownil.com directly if you prefer. Say which account it is about.
What to expect
- Anything about money: a reply within one working day.
- A problem or a complaint: a reply within two working days, with what we know so far even if it is not fixed yet.
- A question or a suggestion: a reply within two working days, though it may be a short one.
- A privacy request - a copy of your data, or deletion: acknowledged within two working days and answered within one month, which is what the GDPR requires.
If we are slow
Send it again with the same subject. Messages are stored in the database as well as delivered, so nothing is lost, but a person can still miss one.
Working days are Monday to Friday, Europe/Vilnius time, excluding public holidays there.