1. What you are buying
A subscription to a flight price monitoring service, billed monthly or yearly in euro. You are never buying a flight from us. We do not sell tickets, so no payment you make to us is for travel and no refund we give can be a refund of an airfare.
2. Cancelling
- Cancel at any time from your account. It takes one click and no conversation.
- Cancelling stops the next renewal. Your paid features keep running until the end of the period you have already paid for, and the plan drops to Free after that.
- We do not pro-rate the unused part of a period on an ordinary cancellation, except where section 3 or section 5 applies.
- Your watches and history are not deleted when you cancel. To remove them, see deleting your account.
3. The 14 day right of withdrawal
Fare Sniper is a digital service sold to consumers in the EU, so the statutory right of withdrawal applies to a first purchase.
- Ask within 14 days of your first payment and you get a full refund, with no reason needed.
- Where the law allows a trader to ask a consumer to waive the withdrawal right in exchange for immediate access to a digital service, we have chosen not to ask for that waiver. The wording of this section is the one part of this policy still awaiting a qualified review: WITHDRAWAL_POLICY_CONFIRMED
- Renewals of an existing subscription are not new purchases and do not restart the 14 day period.
4. How to ask
- Use the contact form with the Billing category, or write to vilius@belownil.com.
- Include the email address on the account, the date of the payment and the amount.
- We reply within one working day and decide within five working days.
- An approved refund goes back by the same method you paid with, and reaches you within REFUND_SETTLEMENT_DAYS of approval, depending on your bank.
5. When we refund without being asked
- A double charge, or any charge taken after you cancelled.
- A charge at the wrong price, or on the wrong plan.
- A period during which the service was substantially unavailable because of a fault on our side. We will refund the affected part of the period.
6. When we do not refund
- Because a fare you saw was gone by the time you reached the airline. Prices move, we never claimed to hold one, and we were not the seller.
- Because no alert fired during your subscription. An honest empty result is a result. If you believe nothing was actually being searched, that is a fault, so tell us and section 5 applies.
- Because you forgot to cancel before a renewal, outside of section 3. We will always look at the individual case, but this is not an automatic refund.
- After an account was suspended for abuse of the service.
7. Yearly plans
A yearly plan is ten months of the monthly price paid up front. Section 3 applies to the first purchase. After that, cancelling stops the next renewal and the plan runs to the end of the year you paid for.
8. Chargebacks
Please write to us before asking your bank to reverse a payment. A chargeback costs us a fee and takes weeks, and almost everything people raise one about is something we would simply have refunded.
9. Complaints
If you are unhappy with a decision here, say so on the contact form with the Complaint category. It goes to the same person, is acknowledged within two working days, and is answered properly. This does not affect your statutory rights, and section 13 of the terms says where else you can take it.